Yes they are! All of our pieces are 3ATM Water Resistant. This level of protection will easily withstand splashes or brief immersion in water, or getting caught in the rain. However, they are not sufficiently resistant for swimming, diving or bathing. Keep it classy!
Clasps on new watch bands may be difficult to adjust. This will ease after a short time of wearing the watch. For a new watch we suggest using the strap tool provided to both open and fasten the clasp after adjusting.
Please refer to the illustration within the instruction manual provided or this video
Often people wrongly place more importance on the tiny brand logo that is discretely engraved in their timepiece than the intricate details and aesthetics of their timepiece. We deliver quality without the designer price tags and without compromising on design and materials but by cutting out the middle man or the expense of stores we deliver straight to you.
HOW DOES MY PURCHASE SUPPORT THOSE IN NEED?
Through working with Lendwithcare.org (a part of Care International ) each watch purchased will support a micro-entrepreneur in the developing world with an interest free loan of £15 ($20). This loan once repaid will benefit another entrepreneur in need, in time, helping transform and empower entire communities.
Our order process is as easy as 1, 2, 3! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on firstname.lastname@example.org if further assistance is required at any point.
Please let us know as soon as possible if you have had a change of mind so we can accommodate your request. In this situation you should email us on email@example.com with your details and then leave the rest to us!
Get full refund within 7 days; replaceable within 30 days; repairable within 365 days. We offer a series of solutions including a 30-day money back guarantee and a replacement if requested. If for some reason you are unhappy with your item, you are eligible for a full refund if returned in brand new condition within 7 days. If the item incurs shipping damage, send us pictures of it via email on firstname.lastname@example.org and a replacement will be with you shortly. Additionally, you may request a replacement at any point within 30 days of purchase date; your timepiece is also repairable within 365 days.
Please ensure you have checked your junk mail before emailing us on email@example.com. If the email has still not been received and you have waited more than 15 – 20 minutes after completing the transaction, a team member will be more than happy to resend.
Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment’s including credit and debit card are through Stripe and Pay Pal – the two safest and most trusted online payment systems available.
SHIPPING & DELIVERY
I RECEIVED DIFFERENT PRICING DETAILS IN MY SHIPMENT?
DO YOU OFFER EXPRESS SHIPPING?
This situation may arise if you live outside the UK. When shipping to customers outside of the UK we are often required to include customs costs and/or a shipment invoice in your package. Thus, the pricing details will vary depending on where you live.
Do you need your timepiece for a specified date? Possibly a birthday or an anniversary? If yes, you can rest assured it will be with you on whatever the occasion. We charge just £10.00 for express delivery, please note express delivery times are 4 – 7 days in addition to the order processing period. Please email our friendly customer service team on firstname.lastname@example.org if you were to encounter any problems.
Yes! This is one of the perks of Rouage London that we pride ourselves in. We offer FREE shipping worldwide. Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order. UK customers can expect to have their timepiece within 5 – 7 business days. If you would like your timepiece sooner please opt for Express delivery at the checkout.
We provide tracking details on Express delivery orders only. Please contact our team on email@example.com in order to access your express tracking details.
DO I HAVE TO PAY CUSTOMS AND/OR IMPORT CHARGES?
Rouage London cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.
Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.
UK customers can expect to have their timepiece within 5 – 7 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on firstname.lastname@example.org who will be happy to resolve this issue.
HOW LONG DOES IT TAKE TO GET A RESPONSE?
Customer satisfaction is of utmost importance to us. We will do our best to reply to you within the day you send your email, and no longer than 24 hours.
If you would like to further stun and shine with your timepiece, send us a picture with a personalised touch! Tag us on instagram @RouageLondon or post on our Facebook wall! Each week we choose the most impressive photography to show off on our socials. Instagram: instagram.com/rouagelondon Facebook: www.facebook.com/rouagelondon
It’s easy! Just tag us in your photo of your new timepiece, and we will select the best snaps to be featured to our community! If you are one of our lucky selection we also send you a free gift through the post ;)
Creativity and innovative ideas are always appreciated at Rouage London. So email email@example.com if you are interested in working with us or simply capturing our timepieces when showcasing your travels or classy outfits!CONTACT US
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